Communities of Excellence Toolkit


Communities of Excellence

The Communities of Excellence (CoE) program is a collaboration between local communities, governments, organisations and healthcare providers that is focussed on improving health outcomes by bringing communities together to better connect healthcare, improve transitions of care and digital health literacy for both providers and consumers.

Objectives are to:

  • Improve patient and healthcare provider experiences through a better connected and digitised health system.
  • Improve continuity of care between primary, community, acute & aged care sectors by increasing access to their patient’s comprehensive health information.
  • To have consumers engaged in their own health and care.

The aim of the program is to use learnings from participating communities to create a toolkit that can be used by other similar communities.

Participating communities

There are currently three Communities of Excellence.

Emerald in Queensland and Hedland in Western Australia were foundation communities, having been a part of this initiative since 2019. More recently, East Arnhem in the Northern Territory was added.

Interested in developing your own Community of Excellence?

If you’re interested in improving health outcomes in your community the CoE model encourages collaboration within communities and enables regions to take advantage of a range of support resources and leverage the experience of communities that have already created a digital health community. 

The toolkit has been developed as your starting point when first considering establishing a CoE in your region. The guidebook provides further information about the CoE program, why you might establish a CoE and how it works. It will guide you through a series of templates, example documents and community resources that help to step you through each stage of the process and help you with project setup, initiation, planning and delivery. 

Toolkit download

You can download the toolkit here. Please start with the guidebook which will help familiarise you with the process and supporting documents.

Contact us

If you have any questions or feedback about the toolkit, please contact [email protected]